Local delivered flowers. Due to the perishable nature of our goods (flower orders) any complaints or refunds will be dealt with on an individual basis. Please telephone or email us with any problems you may have experienced. Secret Florist will issue a refund within 7-10 business days of receiving your returned goods.
National or International orders sent to Secret Florist via a relay system will be subject to a relay systems own complaints procedure.
Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us to arrange a suitable solution.
Please contact us using the details shown at the bottom of this page, thank you.